Shipping policy
At Ella Reign, we strive to provide our customers with a seamless shopping experience, including timely and reliable delivery of their purchases. Here are the details of our shipping policy:
- Processing Time: Our processing time is 5-7 business days from the time your order is received. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Methods: We offer several shipping options, including standard shipping and expedited shipping. The cost and delivery time of each option will be displayed at checkout.
- Shipping Rates: Shipping rates are based on the weight and size of the items in your order, as well as the shipping method you select. You can estimate your shipping costs by adding items to your cart and entering your shipping address.
- Shipping Carriers: We use reputable carriers such as FedEx, UPS, and USPS to ship our orders. The carrier used for your order will depend on your shipping address, the weight and size of your order, and the shipping method selected.
- Shipping Destinations: We currently ship to addresses within the United States.
- Tracking Information: Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status of your shipment online.
- Delivery Time: Delivery times vary depending on your shipping method and destination. Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery. Please note that delivery times may be affected by holidays, weather conditions, or other factors beyond our control.
- Delivery Issues: If your order is lost or damaged in transit, please contact us immediately so we can work with the carrier to resolve the issue. If your order is marked as delivered but you have not received it, please check with your neighbors, building manager, or post office to see if they have it. If you still cannot locate your package, please contact us and we will do our best to assist you.